Request Technology Support During Fall Virtual Learning

Fri, 11/13/2020 - 8:26am

Please find below information regarding technology support for fall virtual instruction that includes both self-help resources and how to request technology support. 


Student Technology Resources: Provides guides, resources and videos for HCPSS student technology. Below are some direct links to commonly used resources:

Canvas Orientation - includes how to navigate Canvas

Google Meet - includes a video overview of how to login

Chromebooks - provides a variety of resources for using an HCPSS Chromebook


Password and Username Self-Service: Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the website, which also includes user directions.


HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents. 


If after reviewing these resources, your student or family continues to need support, you can email the Media Specialists or  complete the Student and Family Technology Support Request form and one of our staff members will reach out to you as soon as possible. If you cannot access the online form for any reason, please email the Media Specialists or or call the school at 410-313-2867. Students can also meet with Media Specialists during the school day using the meet code hohsmcstudent


Staff will attempt to resolve the issue, and if unsuccessful will provide directions for exchanging the broken device for a working one at the school system’s Onsite Technology Center.